FreshStart Kids Therapy reserves the right, at its discretion, to make changes to any part of the Website, the Information or these Terms detailed in this policy.
This policy was last updated on, and is effective from 24 February 2020. By continuing to use our website you agree to be bound by the terms as documented.
Information we may collect
We may require basic information which identifies you as an individual (“Personal Information”), such as your name, email address and phone number, in order to enable you to take advantage of particular services that we offer, for example when you send us a question/ request from our “Contact Us” page, request one of our newsletters or further information on a specific department. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms.
We may collect the following information:
- Telephone / mobile number;
- Email address;
- Information related to and needed in order to fulfill our services on an individual’s or organisation’s behalf.
How we use the information we collect
We require this information for the purpose of:
- Internal record keeping;
- Contacting you at your request
- Contacting you for market research purposes.
We may contact you, in relation to your use of this website, by email, telephone or post (where appropriate). If you do not wish us to make use of your Personal Information in this way, please email [email protected] We will also give you the opportunity to opt out of future marketing whenever we send you marketing material. You can also opt out at any time by contacting us.
- Data collected in relation to new enquiries is kept for a period of one year and is then deleted.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place highly secure electronic systems and managerial procedures to safeguard and secure the information we collect online.
What control do I have over it?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to or email us.
Your data protection rights
Under the GDPR you have the following rights over your Personal Information:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You can choose to accept or decline cookies. Most web browsers automatically accept 'first-party' cookies (those issued by the website you are visiting), but the popular web browsers allow you to change your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The Internet is a global environment and using the Internet to collect and process data can involve the transmission of data on an international basis. Therefore, by browsing our Website and communicating electronically with us, you acknowledge our processing of data in this way. However, we will endeavour to protect all Personal Information collected through our Website in accordance with our data protection standards.
Links to other websites
Our website may contain links to other websites that supplement the services we provide. However, once you have used these links to leave our site, you should note that we do not have any control over that other website, the content it provides or the functionality it offers. Therefore, we do not accept responsiblilty for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should always exercise caution and look at the Privacy Statements applicable to websites you visit.
Control of your Personal Information
We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. Employees, associates and agents of FreshStart Kids Therapy may be given access to any Personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees, associates and agents who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to enable you to use the Website or to deal with requests which you submit to us.
We may use your personal information to send you promotional information about FreshStart Kids Therapy and other information related to our industry.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to;
FreshStart Kids Therapy
5 The Meadows
If you believe that any informationwe are holding on you is incorrect or incomplete, or have any other data protection related issues or queries, please write to Kerry Delaney as soon as possible at the above address. We will promptly correct any information found to be incorrect.
If you are concerned that we have breached a privacy law or code binding on us please send an email marked “Urgent” to Kerry Delaney, at [email protected] We aim to respond in areasonable time (normally 24 hours). Kerry will manage your complaint and will give you additional information about how it will be handled.You have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see ico.org.uk.